At Coaching with Basma, we are committed to providing exceptional coaching services to our clients. However, we understand that circumstances may arise where you need to cancel or request a refund for a paid coaching session. Please review our refund policy outlined below:

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1. Cancellation Policy:

   • Clients may cancel a scheduled coaching session up to 24 hours before the session start time without incurring any fees.

   • Cancellations made within 24 hours of the scheduled session start time may be subject to a cancellation fee. This fee will be determined on a case-by-case basis.

   • If you need to cancel or reschedule a session, please notify us as soon as possible to avoid any cancellation fees.

2. Refund Eligibility:

   • Refunds will be considered under the following circumstances:

     • Technical issues preventing the delivery of the coaching session from our end.

     • Inability to provide the agreed-upon coaching services due to unforeseen circumstances on our part.

   • Refunds are not typically provided for dissatisfaction with coaching content or outcomes, as coaching is a collaborative process and results may vary.

3. Refund Process:

   • To request a refund, please contact us via email at [coachingwithbasma@gmail.com] within 7 days of the affected coaching session.

   • Include your name, contact information, session date, and a brief explanation of the reason for your refund request.

   • Refunds will be processed within 7 business days of receiving your request and will be issued via the original method of payment.

4. Exceptions:

   • We reserve the right to make exceptions to this refund policy on a case-by-case basis, at our sole discretion.

5. Contact Us:

   • If you have any questions about our refund policy, please contact us at [coachingwithbasma@gmail.com].

Note: This refund policy is subject to change without prior notice. Please review this policy periodically for any updates or amendments.